Questions have power. Questions can also empower. How you ask can determine the length, thoughtfulness, and tone of the response you get....

The experience of being heard is profound. It’s also rare. In business, it’s estimated we interrupt each other every two or three...

Wondering what to give your favorite co-workers or clients this year? How about a meaningful conversation? It’s a busy few weeks leading...

You get an unexpected request from your client, something out-of-the-blue. Besides being surprised, you wonder if it makes sense or can...

Time is a precious commodity. Over 50% of workers report more stress from lack of time than lack of money. And, when we feel behind,...

Authentic paraphrases give power to important conversations. One study found that of nine non-verbal actions (such as eye contact,...

In business, time has become our most precious resource. We’re in a hurry. We focus our meetings on getting to the point or reaching a...

Everyone loves to share what they know—especially about their favorite topics or things they’re good at. I know I do. Ask me about the...

How often do we guess what our clients (coworkers, bosses) want? Not long ago, I was in a meeting where the leader asked his team to...

Remember as a kid when you first heard pig-Latin? You knew the other kids understood each other, but until you figured out the rules,...

When brainstorming titles for our book, we semi-jokingly considered calling it Shut up! (Or a version of that with expletives). While it...

One of the tools in Get to What Matters is the frame. It’s a way to prepare the other person’s brain to respond to your question...

“I don’t have time to listen. My clients need action, and answers.” We can all relate to this statement a consultant said to me recently....

Word choices matter, even simple ones. I was reminded of this recently as I listened to a discussion among colleagues. It was after a...

At a certain point in one's career, it's natural to reflect on what has been accomplished and what, if anything, remains unfinished. Is...